Is there parking? 
We have free parking for all of our members and guests. Please enter your registration on the console at reception to prevent getting an unauthorised parking ticket.

Are there changing facilities and showers?
Members and visitors on a valid pass have access to male and female changing and shower facilities. All showers have dispensers with organic and cruelty free shower gel.

Are there lockers?
Our lockers are set up to take your own padlock. Reception can sell you a cost effective padlock of you need it. Please remember to empty lockers on departure. We have a no overnight storage policy.

Can I use the sauna?
Please see our sauna schedule displayed at reception.

How do I cancel my membership?
Only rolling monthly memberships can be cancelled with one month’s notice. cancelation must be emailed to cancellation@richmondolympus.com and once received you will receive a confirmation of the final payment date. ALl other prepaid memberships are non cancelable/refundable during the term.  

Freezing my membership?
Yes, under certain conditions, please check our terms & conditions. Freezing your membership means that you will not have to repay the £50 enrolment fee when you return. The easiest way to freeze your membership is to email us at gym@richmondolympus.com stating when you would like to freeze your membership along with an estimate of how long you will need to freeze for. We only allow memebrhsip suspensions for upto three months and no more than three months total in any twelve month period.

I think I left something at the gym, do you have lost property?
You are responsible for your property whilst using the gym, however, any items handed in by fellow members or found by our staff will be held for a minimum of one week. Please enquire at the front desk or email us at gym@richmondolympus.com.

Can I bring a friend to the gym?
Yes. Just buy a Day Pass like any visitor to the facility. 

I was given several free passes at Richmond Station, how can I use them?

From time to time Richmond Olympus staff will hand out free day passes as part of a marketing incentive. We hope you’ll like the club and become a member, but you can also purchase day passes as an alternative if you wish to use the club without a regular payment. 

Free days passes are a one-time use offer; that is to say, any person in receipt of free day passes, can only use one free pass in any twelve month period.  These passes are intended as a free introduction, when you present your pass, you will be registered as a visitor and will not be able to present another free pass until twelve months have elapsed. We hope you enjoy your free pass.